Frequently Asked Questions

If you need to make a change to your order, please contact us as soon as possible. We'll always do our best to accommodate your request before your order enters fulfillment, but changes and cancellations cannot be guaranteed once an order has been placed. 

Because orders begin processing shortly after they're received, approved cancellations are subject to a $7 cancellation fee. Requests to modify an order, such as removing an item, may also be subject to a $7 processing fee, as changes require us to update your order and reverse portions of the fulfillment process. Once an order has entered fulfillment or has shipped, we're no longer able to make changes or cancellations.

Orders begin processing shortly after they're placed so we can reserve your items and prepare them for shipment. If an order is canceled before it ships, a $7 cancellation fee helps cover the work involved in processing the cancellation and returning reserved inventory to stock, especially during periods of high demand. We always recommend reviewing your order before completing your purchase, but if you have any questions, our Customer Care team is here to help.

Please contact us as soon as possible.

If your order hasn't shipped yet, we'll do our best to update the address.

Once a package has been shipped, we're unable to make changes to the delivery address.

While we do our best to keep inventory up to date, our most popular styles may occasionally sell out due to high demand after an order has been placed. In these instances, your order will ship as soon as the item becomes available. If you'd like an update on your order at any time, our Customer Care team is always happy to help.

Discounts, promotional offers, rewards, and store credit cannot be combined or stacked unless specifically stated otherwise. If a promotion is running, rewards or additional discount codes may be unavailable and can be saved for a future eligible purchase.

All discounts, rewards, promotional codes, and store credit must be applied at checkout before your order is placed. Once an order has been submitted, we cannot retroactively apply or adjust a discount, reward, promotional offer, or store credit.

We also do not offer price adjustments for promotions that begin after an order has been placed or for discounts that were not applied at checkout.

Yes! Store credit can be used during promotional periods and combined with discount codes unless otherwise noted.

Before completing your order, please review your cart carefully and make sure your preferred discount, reward, or store credit has been successfully applied. Once the order is submitted, we cannot make adjustments.

Any exceptions are made solely at our discretion and are reviewed on a case-by-case basis. Previous exceptions or accommodations do not guarantee future adjustments.

No. Promotions and sale pricing are only valid on orders placed during the promotional period. If your order was placed before a promotion or sale began, we cannot retroactively apply the discount, refund the price difference, or provide a price adjustment.

To receive promotional pricing, your order must be placed while the promotion is active and meet any applicable promotion requirements.

During sitewide sales and larger promotional events, rewards and additional discount codes will be temporarily disabled. Because items are already offered at special promotional pricing, rewards, discount codes, and other offers cannot be combined or stacked with the sale.

Don’t worry, your rewards will remain in your account and can be saved for a future eligible purchase once the promotion has ended.

Please note that rewards or discount codes cannot be retroactively applied to an order after it has been placed.

We work hard to get every order out as quickly as possible.

Most orders are processed within 3–7 business days. During new launches, promotions, holidays, or periods of high order volume, processing may take a little longer. We truly appreciate your patience during these busy times.

As soon as your order ships, you'll receive a shipping confirmation email with tracking information. 

If you need your order by a specific date, please reach out to us before placing your order. We'll be happy to let you know whether we're able to make it happen.

*Please note that processing time and shipping time are separate. Shipping estimates begin once your order has been processed and shipped. 

Processing time is the time needed to carefully prepare your order for shipment. Once your order has been processed and leaves our warehouse, shipping time begins.

Please keep in mind that processing and shipping are two separate parts of the delivery process. The shipping method selected at checkout does not shorten or replace processing time.

Yes. Tracking updates can occasionally take 24–48 hours after a carrier receives your package.

If your tracking hasn't been updated after several business days, please reach out and we'll be happy to help.

We recommend checking around your property, with neighbors, your leasing office, or anyone who may have accepted the package on your behalf.

If you're still unable to locate it, contact the shipping carrier first, as they'll have the most up-to-date delivery information. If you need additional assistance, we're happy to help however we can.

If your package is returned to us for any reason, including an incorrect shipping address, being unclaimed, or refused upon delivery, we'll notify you once it has been received back at our warehouse. 

After your order has been processed, our Customer Care team will review the circumstances and advise you of the available next steps. As every situation is different, resolutions are determined on a case-by-case basis. Please note that refusing delivery is not considered a return request and does not qualify for a refund. 

Yes, we do offer P.O. Box delivery. 

Yes! We're happy to offer international shipping to most countries.

If you would like to confirm  before placing your order, simply reach out to us. We'd be happy to help.

You can track your order at any time using the tracking link included in your shipment confirmation email.

If you can't find the email, be sure to check your spam, junk, or promotions folder, as it may have been filtered there.

Still can't locate it? Just email u, and we'll be happy to resend your tracking information.

We gladly accept returns for store credit within 30 days of delivery, as long as your items are in their original, unworn, and sellable condition with all tags attached.

If you're outside of the 30-day return window, don't hesitate to reach out to us. We'll be happy to review your request on a case-by-case basis. Please include photos showing the item is unworn with the original tags still attached. Our goal is always to help whenever we can, and we'll do our best to find a solution. Please click here to view our full policy. 

We don't process traditional exchanges.

Instead, once your return has been received and approved, we'll issue store credit that you can use toward a different size, color, or style.

Once your return arrives at our Returns Center, please allow 3–6 business days for it to be inspected and processed.

As soon as your return has been approved, your store credit will be emailed to you as a digital gift card. Your gift card will be issued for the amount paid at checkout and can be used toward any future purchase, including a different size, color, or style. 

To redeem your store credit, simply enter the gift card code at checkout in the "Gift Card or Discount Code" field. Gift cards can also be combined with an active discount code, when applicable. 

The best part? Your store credit never expires, so you can use it whenever you're ready.

Our goal is to make returns as simple and flexible as possible. Instead of traditional refunds, eligible returns are issued as store credit, giving you the freedom to choose another size, color, or style that you love. Best of all, your store credit never expires, so you can shop whenever the time feels right.

Yes! Items purchased during a sale or with a discount code are still eligible for store credit, provided they meet our return policy. Your store credit will be issued for the amount you paid at checkout, not the item's original or full retail price.

For all returns, a $9.95 return shipping fee will be deducted from your store credit once your return has been received and processed. 

U.S. Customers: You can use our prepaid return label or return your package using the carrier of your choice. The return shipping fee remains the same either way. 

International Customers: International customers are welcome to return their order using the shipping carrier of their choice. Return shipping costs are the responsibility of the customer.

Simply click here to initiate your return. 

Of course! We know finding the perfect fit isn't always easy.

If your gift was purchased through our website, you can return it for store credit as long as it's unworn, unwashed, unused, and has the original tags attached.

Just send us the original purchaser's order number, and our team will be happy to help you get everything started.

Most of our styles are designed with a sculpting, compressive fit.

If you're between sizes or prefer a more relaxed feel, we generally recommend sizing up.

No worries! As long as it meets our return requirements, you're welcome to return it for store credit and order another size.

You'll find a size guide on every product page to help you choose the best fit. If you're between sizes or have questions about a particular style, our Customer Care team is always happy to help before you place your order.

While our size guide is a great starting point, fit can vary from person to person depending on factors such as body shape, proportions, and personal fit preference. Because of this, we aren't able to guarantee how a garment will fit every individual. 

If you're unsure which size to choose, we'd love to help you find the best option before you order. Simply email us.

We're so sorry to hear that! While we do everything we can to ensure every order arrives in perfect condition, we know things don't always go as planned.

If your item arrived damaged or you believe you've received a manufacturing defect, please email us within 7 days of delivery and include:

• Your order number

• Photos of the item

• Clear photos of the issue

Our team will carefully review everything and work with you to find the best resolution as quickly as possible.

Please note that after 60 days from the delivery date, any damage is considered normal wear and tear rather than a manufacturing defect and is no longer eligible for replacement.

Manufacturing defects include issues related to how the garment was made, such as stitching or construction problems.

Normal wear, accidental damage, fabric pulls, snagging, or damage that occurs after use or washing aren't considered manufacturing defects.

We accept all major credit and debit cards, along with the payment methods displayed at checkout.

Your payment is processed when your order is placed, including pre-orders and items with longer processing times.

This allows us to reserve your order and ensure it's prepared for shipment as soon as it's available. 

If you'd like to confirm an estimated ship date before placing your order, feel free to reach out to our Customer Care team. We're always happy to help.

We're always happy to help.

Simply email us at hello@astoria-activewear.com, and a member of our team will get back to you as soon as possible.

We strive to respond to every email within 24 business hours. During busy periods, such as new launches, sales, or holidays, our response time may extend to up to 72 business hours.

While our Customer Care team primarily operates during business days, you may occasionally receive a response over the weekend if a team member is available. However, weekend responses are not guaranteed.