Returns & Other Policies
We offer a return for store credit option where you are able to return your item and we will give you store credit for the cost of your purchase. This store credit will not expire and has no limitations of what it may be used on in our store.
If you purchased utilizing a discount code or during a sale/promotion, please note that while we do accept returns for credit on all discounted products the store credit provided will be reflective of the amount paid during checkout. Store credits may be utilized during sale periods or can be utilized with other codes if desired.
Our policy lasts 21 days. If 21 days have gone by since you received the item, we cannot take the item back.
Your item(s) are expected to be new, un-used, with tags, and without any marks or signs of wear (ex. makeup marks, animal hairs(s), deodorant marks, etc.) to be eligible for an exchange. If we receive any item(s) that show signs of wear, we reserve the right to ship back to you and deny any further exchange on the given item(s).
Once your return is received and processed you will receive an e-mail from firstname.lastname@example.org with your store credit.
Note that our returns department has a separate address and you should not ship your parcel to the address on the package as it will be returned to our warehouse rather than returns office and will cause a delay in processing.
We are not responsible for failed delivery due to an incorrect address provided at checkout. If your package tracking states "returned to sender" or "undelivered" please contact us for steps to retrieve/re-send your package. We offer cancellation on these orders with a $7 cancellation fee if and only if the package is returned to sender rather than wrongly delivered. Of course, if this error is corrected prior to shipment there is no fee associated (please double check your address!).
We always recommend to ship to a permanent address. We are not responsible for packages that end up at the wrong address due to the customer providing a temporary address and a package then not being received in time to retrieve at such address. We recommend to contact the postal service and let them know to return the package to sender or set up a forwarding address if this happens to you. We will offer re-shipment if the parcel arrives back at our warehouse. You may also cancel with a $7 cancellation fee.
Once we ship a package to the address provided by the customer, the package is in the postal service's hands. We will always assist in any complications, however we recommend to contact your local postal service for any issue in delivery to intercept and avoid a package being returned to sender or delivered to the wrong address (for example: incorrect address provided at checkout, package tracking marked as "delivered" but unable to locate your package, etc.). Feel free to contact us in this event via e-mail at email@example.com and we will help you in any way we can; however, we are not responsible for errors in the post and these must be dealt with by filing a case through them to achieve outcome.
We offer Shipping Insurance for $5 that can be added to your cart onto any order to cover lost, stolen, or damaged-in-transit packages. Please note that if you waive insurance we are not responsible to replace the package in these instances.
We are not responsible for any customs-imposed charges. If these fees are not paid and you do not receive the item because of this, we can not be held responsible. If we receive the item back at our headquarters, we will notify you and give you a choice to have the item re-shipped or cancelled for a flat $7 fee.
We cannot guarantee successful cancellation once an order is placed online. For the best success in cancellation, we recommend to contact us via email at firstname.lastname@example.org as soon as possible. Note that there is a $7 cancellation fee if we are able to cancel the order.
We are unable to cancel, allow edits, or make address changes to orders that have already been shipped.